With a base in Birtley, In2Serve offer a range of home improvement services across the North East, including locations in Durham. We recently updated a property in Hylton Road with eight new windows, a rear door and front door with top light. Mrs Clarke, the homeowner, was impressed from start to finish!
What home improvement was needed?
The homeowner in Hylton Road, Durham, had wanted new windows and doors for some time. The original wooden frames were rotting, constantly needing painting and were reducing the aesthetics of the property.
Mrs Clarke wanted to ensure that the home improvement projects matched the style of her property, increased thermal efficiency and made her home more secure. She therefore chose from a range of uPVC windows and doors, all of which are high specification, energy efficient, secure and come with double glazing as standard.
What was so appealing about home improvement from In2Serve?
Mrs Clarke saw that the In2Serve team were working on the estate where she lived and asked if she could see a replica of the windows that we install. She was so impressed with their quality and safety features that she booked us immediately to help with her home improvement.
The homeowner was happy with the installation from start to finish, noting how even at the beginning the estimate was fair and there was never any pressure to purchase (or a time limit on the purchase price).
In2Serve arranged a date for the property to be reviewed, which was kept by the surveyor. Mrs Clarke talked about how she felt the surveyor was “very particular with his work as he measured”.
With such an efficient surveying of the property, it was easy for In2Serve to install the home improvements, promising to be completed in a short time-frame (a promise they met!).
Praise for In2Serve
Mrs Clarke was pleased with the whole installation process, stating how, “the team arrived on the stated date…at all times they ensured that my property would not be damaged by the extreme weather. I was impressed by the young men on the installation team, as they worked as a cohesive unit, each knowing his own particular job working towards a good final result. They had an obvious pride in their work, and left my home clear and tidy at the end of each day.”
Customer satisfaction didn’t stop just because the installation was finished either, as Mrs Clarke describes, “the surveyor returned to see the windows after the work was finished, which I felt showed the firm’s desire to know that the customer was happy with the end result.”
So was Mrs Clarke happy with the work of In2Serve? Very!
She noted how “I am happy with the final result and have already felt the benefits in a warmer home, with enhanced kerb appeal.”
Why choose In2Serve?
Mrs Clarke is just one example of a homeowner who has been pleased with our work, with another customer praising our “5 star products.” All are available in a range of styles and colours to match your style and taste, whether casement windows, bifold doors or anything in between!
Equally, we are fully accredited by the following reputable networks, proving our products are of the best quality:
- FENSA: government authorised Competent Persons Scheme for the replacement of windows, doors and roof lights in England and Wales. In2Serve being a FENSA registered company means that the consumer is offered greater protection when purchasing double glazing for their home.
- Secured by Design: a metropolitan police led initiative that acknowledges those companies and products that help to secure properties with their innovative design. This will likely include quality bolt systems, reinforced class or multi-point locking, which are all available from In2Serve.
- BFRC: (British Fenestration Rating Council) achieving this acknowledgement means that all of our products meet strict energy guidelines, ensuring you can help to save the environment whilst efficiently insulating your home and saving on heating bills.
Fortunately, we are based in County Durham, making us a simple choice for home improvement in Newcastle, Sunderland, Northumberland, Durham and across the North East.